Shipping & Returns
We make shipping and returns simple and hassle-free. Learn about our global delivery options and return policies.
Shipping Information
We ship worldwide with reliable carriers to ensure your order arrives safely and on time. Below you’ll find all the details about our shipping process.
Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods
We work with trusted carriers including DHL, FedEx, and UPS. Shipping method depends on your location and package size.
International Shipping
We ship to over 100 countries worldwide. Customs and import taxes may apply depending on your location.
Shipping Rates & Delivery Times
| Region | Delivery Time | Shipping Cost |
|---|---|---|
| Portugal (Mainland) | 2-3 business days | €9.99 (Free over €200) |
| European Union | 3-7 business days | €19.99 (Free over €300) |
| North America | 5-10 business days | €29.99 (Free over €500) |
| Rest of World | 7-14 business days | €39.99 (Free over €600) |
* Delivery times are estimates and may vary due to customs processing
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your delivery.
Returns & Refunds
We want you to be completely satisfied with your purchase. If you’re not happy, we offer a straightforward return process.
1 Return Policy
We accept returns within 30 days of delivery for most items in original condition with all packaging and accessories. Some items may have different return policies (e.g., special orders, clearance items).
2 How to Return
To initiate a return, please contact our customer service team at returns@ptsunhydrogenii.com with your order number and reason for return. We’ll provide you with a return authorization and instructions.
3 Refund Process
Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable.
Non-Returnable Items
- Custom or special order products
- Products that have been installed or used
- Items without original packaging
- Gift cards
- Clearance or final sale items
Important Note
For health and safety reasons, we cannot accept returns on air filters, water filters, or other consumable products once opened.
Return Shipping
Defective Items
We cover return shipping costs for defective items or incorrect shipments.
Change of Mind
Customers are responsible for return shipping costs for change of mind returns.
International Returns
International customers are responsible for all return shipping costs and customs fees.
Warranty Information
All our products come with manufacturer warranties to protect your investment.
Standard Warranty
Most products come with a standard 1-2 year manufacturer warranty that covers defects in materials and workmanship.
- Air conditioners: 2-5 years
- Refrigerators: 2-3 years
- Washing machines: 2 years
- Small appliances: 1-2 years
Extended Warranty
We offer extended warranty options for most products to give you additional peace of mind.
Extended warranties can be purchased at the time of your order or within the first 30 days after purchase.
Contact us for details →Warranty Claims
To make a warranty claim, please contact our customer service team with your proof of purchase and product details.
We’ll guide you through the process and arrange for repair or replacement as per the warranty terms.
support@ptsunhydrogenii.comWarranty Registration
Some manufacturers require product registration to activate the full warranty. Please check your product documentation and register your appliance online if required.
Need Help With Your Order?
Our customer service team is here to assist you with any questions about shipping, returns, or warranties.
We typically respond to all inquiries within 24 hours